Return Eligibility

If you are not fully satisfied with your purchase, you may return the Product within 30 days from the date of order.

To be eligible for a return, the Product must be in good condition, in its original packaging, and returned with all accessories included. All accessories must be unused.

Returns are accepted only for items purchased directly from this website. If you purchased the Product from another retailer, please contact them directly regarding their return and refund policy.

If the item you received is damaged, defective, or incorrect, please contact our customer support team by clicking here so we can review the issue and assist you accordingly.

How to Return a Product

1. Contact our customer support team for your respective region by visiting the Contact Us page within the applicable return period.
2. Once your return request is approved, you will receive an email containing return instructions.
3. A pick-up will be scheduled by one of our courier partners, or you may be asked to ship the Product to our warehouse.
4. Pack the Product securely in its original packaging.
5. Please keep your return tracking number to help ensure the package reaches our warehouse.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the Product is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.

If the item you received is damaged, defective, or not as described on the website, you may be eligible for a full refund, including any applicable shipping fees incurred.

Consumers Only

Narwal sells and ships products to end-user customers only. We reserve the right to refuse or cancel your order if we suspect that products are being purchased for resale purposes.